MemData ("Service") is operated by The Lab Venice LLC ("Company", "we", "us"). This policy explains how we collect, use, and protect your information when you use our semantic memory infrastructure for AI agents.
Information We Collect
Account Information
Email address (for authentication)
Name (optional)
Payment information (processed by Stripe)
Content You Upload
Documents (PDF, text, markdown)
Audio files (for transcription)
Images (for OCR)
Text content via API
Usage Data
API request logs (query content, timestamps)
Storage usage metrics
Error logs for debugging
Analytics
Google Analytics (page views, sessions)
Microsoft Clarity (session recordings, heatmaps)
Vercel Analytics (performance metrics)
How We Use Your Information
Provide and improve the Service
Process your uploaded content (chunking, embedding, tagging)
Respond to your queries via semantic search
Send service-related communications
Detect and prevent abuse
Comply with legal obligations
Third-Party Services
We use the following services to operate:
OpenAI - Embeddings and AI tagging (your content is sent for processing)
Neon - PostgreSQL database hosting (US-East)
Vercel - Application hosting and edge functions
Stripe - Payment processing (we don't store card details)
Google Analytics - Website analytics
Microsoft Clarity - Session recordings
Data Storage & Security
Data is stored in Neon PostgreSQL (US-East region)
All data is encrypted in transit (TLS) and at rest
API keys are hashed before storage
We implement security headers (HSTS, CSP, etc.)
Access to production data is restricted
Data Retention
Your content is retained until you delete it
Deleted content is purged within 30 days
Account data is retained for 90 days after closure
We use essential cookies for authentication and preferences. Analytics cookies (Google Analytics, Clarity) can be disabled in your browser. We do not sell your data or use it for advertising.
Children's Privacy
The Service is not intended for users under 18. We do not knowingly collect data from children. If you believe a child has provided us data, contact us for removal.
Changes to This Policy
We may update this policy with notice via email or dashboard notification. Material changes will have 30 days notice. Continued use after changes constitutes acceptance.